User request management | Startechteam

Demand management solutions

Ticketing

 

Maintain control of the activity in your company

Maintains IT service control and delivers service delivery parameters by using IT management and control software to deliver IT services.

Ensuring at the same time and a high degree of employee satisfaction, by quickly and efficiently resolving support requests from them. By integrating with the monitoring solutions, you are informed of the proper functioning of the vital systems by automatically recording the incidents occurring inside the network, including detailed information regarding the modality and the time of their resolution.

Solicita oferta

Modern Ticketing System

 

Sistem de Ticketing Modern

EaseeDesk is a proprietary user interaction management application that allows recording and detailed tracking of the technical support process. Additionally, it can easily integrate with real-time monitoring of internal or external services or networking, offering the possibility of automated incident openings (support vouchers) and tracking their resolution

Ticketing system

 

Benefits

  • Complete inventory of incidents or user requests
  • Get activity reports and track the quality of the service
  • Identification of equipment with repetitive problems in order to determine the need for replacement
  • Determining training needs for users with frequent technical support needs

Full report on activity

 

This gives you a complete dashboard on the activities in your company.